Refund policy
GETTING YOUR ORDER RIGHT!
As a small company we work very hard to make your order perfect, though sometimes it might take a second attempt!
Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
Return shipping method and associated costs are the responsibility of the customer.
Return delivery costs for faulty or incorrectly supplied items will be the responsibility of CAMIXA.
We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed.
CAMIXA is not responsible for returns that are not received.
Items that are 'Final Sale' items cannot be returned unless faulty.
Return to Sender parcels due to an incorrect address and/or non-delivery will incur a $10 processing fee. This will be automatically deducted from your refund.
Exchanges of size, colour or style can be confirmed the at the time of your return.
Refunds will be credited back to your initial form of payment, less the initial shipping fee (if any) + $9.90 per shipment and $5.00 item for handling fees. Refunds are processed normally within 5-7 days.
Cancelled orders before shipping will incur a cancellation fee of $10%
Please contact us here for your return instructions.
Need help? Please contact us at customer care: aus@camixa.com for further support.
As a small company we work very hard to make your order perfect, though sometimes it might take a second attempt!
If your order doesn't go as expected, we can make it right the second time! Often just a change in size or colour or style can fix it!
Here are a few details if you’re making a return:
We accept returns within a 30-day period from the original purchase date under the following conditions.
Need help? Please contact us at customer care: aus@camixa.com for further support.